FAQ

Answer

We have a wide range of fabulous products to choose from.

Tip 1: If you're looking for a specific product, use the keyword search box located at the top of the site. Simply type what you are looking for, and prepare to be amazed!

Tip 2: If you want to explore a category of products, use the Shop Categories in the upper menu, and navigate through your favorite categories where we'll feature the best products in each.

Answer

1. Returns:

   • 1. We accept returns within 20 days of the purchase date.
   • 2. The item must be in its original condition, unused, and in its original packaging.
   • 3. To initiate a return, contact our customer support at remarkablemount23@gmail.com with your order number and details.

2. Refunds:

   • • 1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
     • 2. If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 7 days.

Shipping Costs:

Customers are responsible for return shipping costs, except in cases where the return is due to our error.

Damaged or Defective Items:

In the rare event of receiving a damaged or defective item, please contact us immediately with photos, and we will arrange a replacement or refund.

Cancellations:

Cancellation requests must be made within 24 hours of placing an order. After this period, the order cannot be cancelled.

Refusal of Service:

We reserve the right to refuse service, refunds, or returns to anyone for any reason.

Contact Information:

For any inquiries regarding returns or refunds, please contact remarkablemount23@gmail.com.

Answer

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 15 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.

Answer

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Software
• Music albums
• Books
• Swimwear
• Beauty & Fragrances
• Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items